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Privacy Policy

Jeanette Townsend | Holistic Health & Nutrition Coach

Last updated: 4 November 2026

1. Who I Am

I am Jeanette Townsend, a Holistic Health & Nutrition Coach providing personalised health and nutrition coaching, group programmes, workshops and wellbeing challenges.

I am committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Website: https://jeanettetownsend.com

Email: helo@jeanettetownsend.com

I am the data controller responsible for the personal information described in this policy.

2. Information I Collect

Depending on how you interact with my business, I may collect:

  • Your name, email address and telephone number.
  • Information submitted through my website, Facebook and Instagram lead forms, emails and WhatsApp.
  • Information about your health, nutrition, lifestyle, wellbeing goals and challenges that you choose to share.
  • Health history, medication information and other relevant details provided during coaching consultations or questionnaires.
  • Information about your participation in coaching programmes, workshops and challenges.
  • Booking and payment information.
  • Your marketing preferences.
  • Website usage information collected through cookies and analytics tools, where applicable.

I aim to collect only the information necessary for the services I provide.

3. How I Use Your Information

I use your personal information to:

  • Respond to enquiries about my coaching services.
  • Arrange consultations and appointments.
  • Deliver personalised coaching, group programmes and wellbeing challenges.
  • Provide ongoing coaching support and resources.
  • Manage bookings, payments and business records.
  • Send newsletters, health and wellbeing tips and programme updates where I have the appropriate permission or another lawful basis.
  • Improve my services and website.
  • Comply with legal and accounting obligations.

I do not sell your personal information.

4. Legal Basis for Processing Your Information

Under UK GDPR, I process personal information where I have a lawful basis to do so.

Depending on the activity, this may include:

Contract: Where processing is necessary to provide coaching services you have purchased or to take steps you request before entering into a contract.

Legitimate interests: Where appropriate, to respond to enquiries, manage my business and provide customer support, provided these interests do not override your rights.

Consent: Where you have agreed to receive consent-based marketing communications or where consent is otherwise required.

Legal obligation: Where I need to retain or process information to comply with the law.

Health and wellbeing information

As part of my coaching services, I may ask you to share information about your health, medical history, medication, symptoms, nutrition, lifestyle and wellbeing goals.

Some of this information is classified as special category personal data under UK GDPR.

Where I rely on explicit consent to process this information, I will request that consent separately and explain how your information will be used.

I use relevant health information to understand your individual circumstances and provide personalised health and nutrition coaching.

You can withdraw your consent at any time by contacting me. This may affect my ability to provide certain personalised services.

5. Facebook and Instagram Lead Forms

If you submit an enquiry through one of my Facebook or Instagram advertisements, I may receive information such as your name, contact details and responses to questions about your health and wellbeing goals.

I use this information to respond to your enquiry, explain my services and arrange a consultation where appropriate.

Submitting an enquiry does not automatically subscribe you to my newsletter.

If you choose to subscribe to my email list, I may also send you educational content, wellbeing tips and occasional information about my programmes and offers.

Meta processes information in accordance with its own privacy policies.

6. Email Marketing and Flodesk

I use Flodesk to manage my email communications and newsletters.

If you subscribe to my mailing list, you may receive:

  • Practical nutrition and wellbeing tips.
  • Healthy habit and lifestyle advice.
  • Educational content about nutrition, energy, sleep, stress and movement.
  • Updates about coaching programmes, workshops and wellbeing challenges.
  • Occasional promotional offers.

Where consent is required, I will only send marketing emails after you have opted in.

You can unsubscribe at any time using the link included in my marketing emails or by contacting me directly.

7. WhatsApp Communications

I may use WhatsApp to communicate with people who have enquired about my services and to provide support within coaching programmes and wellbeing groups.

If you join a WhatsApp group, other members may be able to see your telephone number, profile information and messages.

Participation in WhatsApp groups is voluntary.

I encourage participants not to share sensitive personal or medical information within group conversations.

WhatsApp processes information in accordance with its own privacy practices.

8. Payments and Stripe

I use Stripe to process payments for coaching programmes and other services.

Stripe processes payment information securely. I do not receive or store your full payment card details.

I may retain transaction records for accounting, administration and legal purposes.

9. How I Store and Protect Your Information

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Information may be stored within secure business systems, including email, client records and trusted third-party services.

Access to personal information is limited to those who need it for legitimate business purposes.

10. Sharing Your Information

I do not sell your personal information.

Where necessary to operate my business, information may be processed by service providers including:

  • WordPress and website hosting providers.
  • Flodesk for email communications.
  • Stripe for payment processing.
  • Meta for advertising and lead generation.
  • WhatsApp for messaging and group support.
  • Google Workspace for email, documents and business administration.
  • Booking and other administration providers, where applicable.

These providers may act as data processors or independent data controllers, depending on the services provided.

I may also disclose information where legally required.

11. International Data Transfers

Some of the third-party services I use may process or store personal information outside the United Kingdom.

Where international transfers are subject to UK GDPR restrictions, appropriate safeguards are required. These may include UK adequacy regulations or approved contractual arrangements.

I aim to use service providers that offer appropriate data protection safeguards and will review the relevant arrangements.

12. How Long I Keep Your Information

I retain personal information only for as long as necessary for the purposes for which it was collected, including relevant legal, accounting and business obligations.

For example:

  • Enquiry information is kept for a reasonable period while responding to enquiries and managing follow-up communications.
  • Coaching records are kept for as long as necessary to deliver services and meet relevant business obligations.
  • Financial records are retained for the period required by applicable tax and accounting laws.
  • Marketing subscription information is retained while you remain subscribed, with periodic reviews of whether it is still needed.
  • Records of consent and unsubscribes may be retained where necessary to demonstrate compliance and respect your preferences.

I review information periodically and delete or anonymise records when they are no longer required.

13. Cookies and Website Analytics

My website may use cookies and similar technologies to support website functionality, understand website usage and measure marketing performance.

Where required by UK law, I will request consent before using non-essential cookies, including certain analytics and advertising technologies.

You can manage cookies through your browser settings and any cookie preference controls provided on my website.

14. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Access the personal information I hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Restrict or object to certain processing.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing relies on consent.
  • Object to direct marketing at any time.

To exercise your rights, please contact me using the email address below.

You also have the right to complain to the Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk

15. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my services, legal requirements or how personal information is processed.

The latest version will be available on this page.

16. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Jeanette Townsend
Holistic Health & Nutrition Coach

Website: https://jeanettetownsend.com

Email: hello@jeanettetownsend.com